MB Global Logistics বাংলা

Terms of service

Last updated: 21 Oct 2026

Terms & Conditions

These Terms & Conditions apply to all shipments handled by MB Global Logistics and its authorized partners between Bangladesh and the Philippines. By booking, sending, receiving, or authorizing a shipment, the sender and recipient agree to these terms.

1. Shipment Definition

A shipment means one or more boxes, parcels, packages, or cargo items accepted under one receipt, tracking number, or booking reference for sea transportation from Bangladesh to the Philippines.

2. Cargo Acceptance

MB Global Logistics primarily accepts garments and approved commercial cargo. Cargo other than garments must be declared accurately and approved by MB Global Logistics before shipment. Acceptance of a package does not guarantee that it is legally permitted for export, import, or customs clearance.

3. Sender and Recipient Responsibilities

The sender and recipient confirm that:

  1. All names, addresses, contact details, product descriptions, quantities, and declarations are true and correct.

  2. Each box is properly packed, sealed, labelled, and accompanied by a packing list or required documents.

  3. The shipment complies with Bangladesh and Philippine export, import, customs, tax, and other applicable laws.

  4. The sender has the legal right to ship all contents inside the box.

  5. The recipient must provide valid identification or authorization when required for cargo release.

4. Prohibited and Restricted Items

The following items must not be sent unless specifically approved in writing and legally permitted:

If prohibited, undeclared, or incorrectly declared goods are found, the sender and/or recipient will be responsible for all penalties, taxes, storage costs, customs charges, legal claims, container delays, and related losses.

5. Inspection Rights

MB Global Logistics, its authorized agents, carriers, customs authorities, and government agencies may inspect, open, scan, hold, or refuse any package when required for safety, verification, customs compliance, or operational reasons.

6. Customs, Duties, Taxes, and Government Action

Customs clearance is subject to the decisions of Bangladesh and Philippine government authorities. MB Global Logistics cannot guarantee customs release or a specific clearance date.

MB Global Logistics will not be financially or legally liable if a shipment is delayed, inspected, held, seized, forfeited, or penalized because of its contents, documents, declaration, intellectual-property issue, or legal restriction. Related costs may be charged to the sender and/or recipient.

7. Additional Charges

Shipping charges may not include extraordinary customs duties, government assessments, storage fees, demurrage, port charges, inspections, penalties, or unexpected processing costs.

Where necessary, MB Global Logistics may collect additional charges before releasing the affected shipment.

8. Delivery and Collection

Estimated arrival and delivery dates are estimates only. Delays may occur because of vessel schedules, weather, port congestion, customs processing, inspections, holidays, government action, or other events beyond MB Global Logistics’ control.

The recipient must collect or arrange delivery within seven (7) days after arrival notification. Storage fees may apply after seven days.

Shipments left unclaimed for thirty (30) days may be treated as abandoned, subject to applicable law and reasonable notice efforts.

9. Damage, Loss, and Claims

The recipient must inspect the shipment upon receipt. Any visible damage, shortage, or concern must be reported immediately before accepting delivery.

If MB Global Logistics is proven directly responsible for physical loss or damage during handling, its maximum liability for one complete box is limited to BDT 10,000, subject to investigation and supporting documents. Partial damage may be settled proportionately.

No compensation applies to shipments affected by customs action, government seizure, prohibited contents, incorrect declaration, force majeure, or other events beyond MB Global Logistics’ reasonable control.

10. Exclusion of Indirect Losses

MB Global Logistics will not be liable for indirect, consequential, business, moral, exemplary, or special damages, including lost profit, missed sales, delayed business activity, missed events, or inconvenience.

11. Change of Recipient or Delivery Details

Any request to change the recipient, consignee, delivery address, or cargo release instruction must be approved in writing by MB Global Logistics.

The original sender and proposed recipient may be required to provide written consent and valid identification before any change is accepted.

12. Unpaid Charges

MB Global Logistics may hold a shipment until all shipping charges, storage fees, customs-related charges, advances, and other payable amounts are settled in full.

13. Force Majeure

MB Global Logistics will not be liable for delay, loss, damage, or failure to perform caused by events beyond its reasonable control, including storms, floods, fire, accidents, vessel issues, port congestion, war, strikes, epidemics, customs action, government action, or other force majeure events.

14. Governing Law and Agreement

Any dispute relating to a shipment booked in Bangladesh should first be raised directly with MB Global Logistics. Where legal action is required, matters relating to the Bangladesh booking may be brought before the appropriate courts of Dhaka, Bangladesh, without prejudice to applicable Philippine laws and regulations.

By booking, sending, paying for, receiving, or authorizing a shipment, the sender and recipient confirm that they have read, understood, and agreed to these Terms & Conditions.